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Practical information


In order to organize your trip as well as possible, you will find useful information below that will allow you to answer your questions when you come and stay in our apartments.


Click on the theme that interests you:

Where to park?

Where to park by bike?

How to get the keys?

What are the rental rules to follow?

Breakfast, lunch and dinner

Pharmacies and medical emergencies

What to do when you leave?

By clicking on the following link you will access a map where the main places and establishments are located that may be useful to you during your stay:

Practical information menu

Where to park?


The apartments do not have private parking spaces. Therefore 2 choices are available: to park in the streets or in one of the many paying car parks nearby.


The apartments are located in the heart of the city center of Troyes, so parking in the streets nearby is not easy, especially during festive periods or evenings and weekends. We are in the red zone in terms of parking pricing.

There is a charge for parking in the streets from Monday to Saturday from 9 a.m. to 12 p.m. and from 2 p.m. to 7 p.m. except Thursday and Friday until 5 p.m.

2 hours of parking = 3.60 € / we advise you to recharge your parking every 2 hours in order to benefit from the best rate for on-street parking.

In order to pay for your parking, you can pay the amount by credit card at the parking meter or on the mobile application used by the city "". This last method will prevent you from going back to the time clock over and over again.

You also get 30 min free per day (enter your license plate on the parking meter or using the app). On the other hand, if you wish to supplement your parking time, you will have to wait until the end of the free 30 minutes and return to the parking meter or to the application to increase your parking time.

All up-to-date parking information is available on the City of Troyes website: Click here


The apartments are close to many car parks, so here are our tips and suggestions.

First of all, here is our good plan at a very good price but be careful you will have to book in advance:

Once on the site, enter the city (Troyes, Aube) then the dates and times of the start and end of parking.

The closest parking lots are:

  • Parking Hôtel BEST WESTERN PREMIER HOTEL DE LA POSTE & SPA (Covered) (2min walk 120m)

  • Parking Hôtel IBIS STYLES TROYES CENTRE (Covered) (10min walk 750m)

Here are the other paid car parks nearby, ranked in terms of accessibility preference and parking convenience. They are all managed by the same Troyes Parc Auto company. Regarding the prices, we will let you go to their respective site (Just click on the name of the car park that interests you).

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Where to park by bike?

You can park your bike at the VéloPark Ulbach (25 rue Louis Ulback, Troyes), 3 min walk from the apartment and the studio. In order to be able to park there, you must first contact the Maison du Vélo ( or, which is located at the Troyes train station. You will find some of the information on how to store your bikes by clicking here and here (page 7, article 8).


Where to park
Ou stationner son vélo GB

How to get the keys


You have finalized the nightly rental of the Studio or the Le coeur de Troyes apartment on our site or on a partner site (Airbnb, booking ...), you must have received a confirmation either on the platform of our partners, or on your email address.

You will access the apartments independently, regardless of the time of your arrival, thanks to the key box system located at the bottom of the building. The information which will allow you to open the key boxes will be communicated to you by text message between 2 p.m. and 3 p.m.


The apartment will be accessible as indicated during your reservation from 3 p.m.

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How to get keys

The rules to follow


Like any rental contract, basic rules must be observed. If these rules are not respected the contract may end at any time, even if the rental is not terminated, or additional charges may apply.

Please find below the rules to follow:

  • Parties are prohibited.

  • The apartments are non-smoking.

  • Our animal friends are not allowed unless expressly agreed.

  • The broadcasting of music is prohibited from 10 p.m.

  • All used dishes should be cleaned, wiped down and put away.

  • In order to guarantee safety, be sure to slam the door at the bottom of the building each time you pass and to lock the door to the hallway giving access to the 2 apartments.

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What are the rental rules to follow?

Breakfast, lunch and dinner


During your stay, for breakfast, we provide you with coffee capsules, tea and sugar.

You can also find pastries, bread ... at the following addresses:​

  • Boulangerie Gérard, 42 rue Emile Zola (Monday to Sunday 6:30 am-7:30pm, closed Tuesday) (when leaving the building on the left and 2nd street on the left - 1min walk 120m)

  • La Mie Câline, 65 rue Georges Clémenceau (Monday to Sunday 6:45 am - 7:30 pm) (at the foot of the building, leaving on the right)

  • Traiteur Duparq, 5 avenue Pierre Brossolette (Monday to Sunday 7:15 am - 7:00 pm) (10min on foot - 800m)The best croissants in town not to be missed!

  • Carrefour Express, 76 rue Georges Clémenceau (Monday to Saturday 7 am - 9 pm; Sunday 9 am - 1 pm) (1 min walk - 39m / when leaving the building on the right then 1st street on the right)

Magasins d'alimentation générale à proximité :

  • Carrefour Express, 76 rue Georges Clémenceau (Monday to Saturday 7 am - 9 pm; Sunday 9 am - 1 pm) (1 min walk - 39m / when leaving the building on the right then 1st street on the right)

  • Monoprix, 71 rue Emile Zola (Monday to Saturday 8 am - 8 pm; Sunday 9 am - 7:30 pm) (2 min on foot - 180m) Also includes textiles, crafts ...)

  • Carrefour City, 37 rue Raymond Poincarré (Monday to Saturday 7am - 10pm; Sunday 9am - 1pm) (3 min walk - 260m)

  • Marché des Halles, place de l'Hôtel de ville (Monday 8 am - 1 pm; Tuesday-Wednesday-Thursday 8 am - 1 pm / 3:30 pm - 7 pm; Friday-Saturday 9 am - 7 pm; Sunday 9 am - 1:30 pm) (3min walk - 200m) Regional products.

Regarding our advice on restaurants, please consult the tab of the site entitled Gastronomy.

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Breakfast, lunch and dinner

Pharmacies and medical emergencies


The large pharmacies of Troyes:

  • ​Pharmacie Eric Fernandes, 10-12 rue de la République, 10000 Troyes (Monday to Saturday 8.45am - 8pm; Sunday closed) (2min walk 120m)

  • Pharmacie du 14 juillet, 57 boulevard du 14 juillet 10000 Troyes (Monday to Sunday open 24 hours a day) (9min walk 750m)

Medical emergencies in order of preference:

Polyclinique de Montier La Celle, 17 rue Charles Baltet, 10120 Saint-André-les-Vergers - (Monday to Friday 9 a.m. - 7 p.m.)

Hôpital des Hauts-Clos service des urgences, (adjoining the Simone Weil CH Hospital in Troyes) 101 avenue Anatole France, 10000 Troyes Attention very long waiting time

SOS Médecins : For pathologies that seem to be without proven seriousness, it is sometimes faster to get an appointment with SOS doctor than to wait in the emergency room. To make an appointment call 3624 or visit the website:  and enter department number 10 or geolocate.

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Pharmacies and medical emergencies

What to do when you leave?


  • Check-out from the apartment must take place at 11 a.m. last deadline. Our cleaning service will arrive immediately.

  • The dishes used must be cleaned, wiped down and put away. Otherwise a supplement of 10 € will be charged.

  • Leave your bed as it is (do not undo the sheets, duvet cover ...), housekeeping staff will take care of it.

  • Empty the fridge and put everything in the trash.

  • For stays of more than 2 nights, you must take out the garbage and put them in the containers located on rue Urbain IV (Take on the left when leaving the building, then immediately the 1st street on your left) 

  • Please inform us of any broken dishes or objects on Booking or Airbnb application or by SMS (+33 (0) or by WhatsApp. Depending on the items, you may be billed for a surplus.

  • Make sure you don't forget anything in the apartment (charger, personal effects, etc.). You will be charged for sending forgotten items. The invoice will have to be paid in advance and the item will be sent to you.

  • Be sure to put each key back in its respective box and scramble the codes.

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What to do when you leave?
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